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購物須知

 

* 雅芳保有隨時更改活動及條款的權利，顧客價即當期目錄標示之優惠價及推薦售價（以較低者為據）。

 

AVON好友

 

• 一年12期產品優惠。
• 享有滿意保證7天。
• 單張訂單買滿顧客價800元，免費宅配到家。(若訂單未達顧客價800元，則酌收取新台幣100元之物流配送服務費。)
• 您的身分為【AVON好友】，還不是【AVON會員】，故【AVON好友】身分所下訂單無法享受以下權益：
1. 會員購貨折扣/累積會員紅利點數/30天滿意保證。

 

一般會員/新星會員

首張訂單買滿顧客價500元，即可成為雅芳新星會員且享購貨折扣及優惠，開始累計紅利點數禮遇。

 

• 一年12期產品優惠。
• 享有滿意保證30天。
• 享85折購貨折扣。
• 紅利點數免費兌換豪禮(需扣紅利點數，豪禮提供時間以AVON公告為準)。
• 1元=1點：優惠價/推薦售價1元算紅利點數1點，淨價以實付金額計算點數 (不含輔銷品、運費)。
1. 紅利點數500點可折抵優惠價1元(淨價商品無法折抵)，折抵無上限：單筆訂單優惠價$500即可折抵，需扣紅利點數，退貨時點數不予調回。
2. 如何使用：請輸入貨號「88888」→輸入兌換數量(每單位為優惠價$1)→加入購物車。
3. 詳細內容(點數使用/累計期限)請洽雅芳客服專線(02)2901-9000。
• 單張訂單買滿顧客價800元，免費宅配到家。(若訂單未達顧客價800元，則酌收取新台幣100元之物流配送服務費。)
• 首張訂單買滿顧客價500元，即可成為雅芳會員且享購貨折扣及優惠。

 

其他會員等級，請參考雅芳會員回饋計畫 (AVON REWARDS) 。

 

配送與取貨

 

• ［購物滿$800免運費］：單筆訂單滿$800，免費送貨到府 (不足$800，須自付運費$100)。
• 送貨範圍：台灣雅芳目前僅提供台灣本島及外島送貨服務，國際郵包尚不受理。
• 宅配：【台灣本島】 雅芳公司收到訂單後，會於2~4個工作天(偏遠地區/離島地區除外) 將所訂購之商品送達指定地點。
  【離島地區(澎湖、金門、馬祖) 】雅芳公司收到訂單後，會於5~7個工作天將所訂購之商品送達指定地點。
1. 例外情況: 若收貨人地址不完整或無法收貨、遇颱風、地震等天災事變或其他不可抗力因素、或因特殊檔期及節日(如雙11、雙12、中秋節等)導致之物流壅塞或遲延等，應以上述情況排除及物流業者排程為主，不受上述預計送達天數限制。
2. 為了維護您的權益及避免運送問題，請填妥收件人的詳細地址資料及連絡電話，以便順利配送。
3. 如果付款方式選擇貨到付現，請務必依發票金額上之金額付款給貨運人員。
• 超商取貨：下單後的3~5個工作天內送達(離島除外)：

【取貨方式】

1. 待收到「門市取貨通知信」或簡訊後，請至您所指定之門市完成取貨付款。
2. 取貨時告知店員您的姓名，確認包裹姓名是否正確，並支付訂購商品金額即可。
3. 您可以登入會員「>>訂單查詢」直接查詢訂單的處理進度。

【取貨期限】

4. 商品送達門市日起算7日內請務必完成取件。
5. 訂單成立後，門市取貨時間是無法更改或延長的哦！因每份包裹所配置的條碼都有時效性，一旦逾期，條碼部份門市則無法再刷讀。
6. 提醒您，若您有2次以上(含2次)未於通知期限內完成門巿取貨，雅芳將停止您的帳號使用門市取貨付款服務。

【取貨注意事項】

7. 因便利超商取貨付款有材積/重量限制(<10kg)，若出貨超出標準，雅芳將為您將會分拆包裝出貨(無須增加物流費)。如遇此情況，選擇運送方式時會提醒"您的商品可能會有2箱以上"，取貨時請務必與店員確認。
8. 外島門市(全家便利商店、萊爾富、OK便利商店)有可能因為船班暫停或天候因素停止或延後超商取貨/退貨之服務，請先行和各門市確認再行前往辦理，還請諒解。
9. 特別提醒:若訂單使用全額扣抵或先付款後取貨功能(即應付金額=0)，領貨時將不需支付任何費用，請務必攜帶收件人的身份證、駕照或印有相片的健保卡前往指定門市取件，取貨不付款貨件僅接受本人領取(需與貨件上之收件人姓名相符)。
10. 便利超商有$20,000付款限制，如訂單超過$20,000(含)，請改用信用卡線上刷卡付款功能。
11. 例外情況: 若收貨人地址不完整或無法收貨、遇颱風、地震等天災事變或其他不可抗力因素、或因特殊檔期及節日(如雙11、雙12、中秋節等)導致之物流壅塞或遲延等，應以上述情況排除及物流業者排程為主，不受上述預計送達天數限制。

 

付款方式

 

• 信用卡付款
• 便利商店取貨付款(全家、萊爾富、OK便利商店)。
• 宅配貨到付款
• ATM轉帳

 

退換貨處理

 

• [AVON會員]享30天滿意保證：
  雅芳產品均經過嚴格品管，如有任何不滿意，自購買日起30天內，您享有退回貨款或替換等值產品的權利，內衣褲品項請參考下方說明。
• [AVON好友]享7天滿意保證：
  雅芳產品均經過嚴格品管，如有任何不滿意，所有品項(內衣褲品項需為”未拆封”及”包裝完整”)自購買日起7天內，您享有退回貨款或替換等值產品的權利。
• 內衣褲品項內衣褲品項基於衛生考量，於實體門市售出後，僅”未拆封”及”包裝完整”之產品，AVON會員可享14天內(含國定例假日)至原購買門市換貨服務(當場換貨僅限原購買門市實際鋪貨品項)；非內衣展售店售出之內衣品項，因未鋪貨到店，門市將協助退回公司統一處理。其他管道下單，僅”未拆封”及”包裝完整”之產品，AVON會員可享14天內(含國定例假日)退換貨服務，以上如歸屬產品本身非消費者人為所致之瑕疵可接受換貨。點我看內衣展售店
• 退換貨處理：
  若您收到商品因運送過程產生瑕疵，或是對商品不滿意，[AVON會員]請於發票日期起1個月內、[AVON好友]請於發票日期起7天內，至雅芳官網或全台AVON門市申請退貨，以取得退貨處理單號，連同應退原發票及電腦出貨明細、完整商品(含贈品)及包裝紙盒，經以下方式辦理：
1. 親至全台AVON門市現場辦理(可至雅芳官網查詢最新門市資訊)。
2. 以掛號包裹方式寄回「23159 新北市新店區安和路二段117巷11號2樓 台灣雅芳退貨組收，聯絡電話：02-22111077
• 完成退貨手續後，本公司將此退款記錄於個人雅芳帳號下，待下次訂貨時抵扣或替換等值商品。退貨金額將影響當月份消費門檻及購物折扣計算。
  (以退貨手續完成時間為準，扣除對應月份的消費門檻及購物折扣計算，舉例:會員於7/1辦理退貨申請，7/8完成退貨手續，退貨金額將影響7月消費累計及購物折扣計算會員於7/30辦理退貨申請，8/8完成退貨手續，退貨金額將影響8月消費累計及購物折扣計算。)
• 若有任何問題請電洽『台灣雅芳客服中心 (02)2901-9000』。

 

常見問題

 

• 如何確認訂單已完成：當您完成線上購物後，系統會自動將訂單資料傳送至您的個人信箱並可至訂單查詢頁面查詢訂購紀錄，若未有記錄產生，代表您的購物沒有成功，此時可與台灣雅芳客服中心(02)2901-9000聯繫處理。
• 缺貨：如訂購雅芳商品時出現上述訊息，代表目前本產品缺貨中，請洽台灣雅芳客服中心(02)2901-9000，或聯絡我們查詢供貨狀況。如遇缺貨問題，雅芳公司將會依照該缺貨訂單寄送方式補寄您的缺貨產品，如須更改寄送方式，請洽台灣雅芳客服中心(02)2901-9000。
• 售罄不再供應：如訂購雅芳商品時出現上述訊息，代表目前本產品已售完不再供應。
• 忘記AVON會員帳號/密碼：請於登入頁面直接點擊忘記帳號/密碼即可。

 

客服專線：(02)2901-9000

電話服務時間：週一-週五 09:30-18:30

客服信箱：service@avonnet.com.tw
客訴專線：complaint@avonnet.com.tw
智能客服 New：https://reurl.cc/bzM8xX

 

AVON 紅利點數 活動辦法:

 

［參加資格］ : 凡雅芳會員，且持續具有雅芳會員身分資格者, 若已為休止(除名)會員則無法使用

［集點規則］ : 消費顧客價1元等於紅利點數1點 ，不能與其他帳號合併或移轉使用。(優惠價1元送紅利1點，淨價以實付金額計算點數，含淨價特刊所有品項與 清倉淨價商品，不含輔銷品、運費)

    ．2025累計點數可兌換時間:2025/1/1-2025/12/31 23:59

    (逾期自動失效)

1.點藏豪禮兌換:點藏豪禮公告時間以AVON官網或美麗線上購公告為準

2.兌換贈品約於完成兌換程序後30個工作天(不含例假日、國定假日)收到。

3.欲兌換贈品，請登入雅芳美麗線上購，將依您選擇兌換之贈品內容扣除相應之雅芳紅利點數，紅利點數將會以雅芳公司系統之會員實際紅利點數為主。(*若遇任何不可抗力因素，造成贈品無法於期限內寄出，將由客服或官網告知會員)

4.AVON 點藏豪禮一經兌換成功即不得取消、更換或退回。僅接受瑕疵之換貨申請。請您在收到商品後7天內（含例假日）驗收商品並確認有無瑕疵。如有瑕疵，須於收到商品7日內（含例假日）提出，逾期不受理。在不影響商品本身的使用價值或功能、亦不會影響消費者之健康或安全者（包含但不限於商品包裝外盒破損），不視為瑕疵，不符合瑕疵換貨之資格。贈品皆數量有限，若因反應熱烈而導致兌換之贈品缺貨情形，雅芳有權以其他等值贈品替代。

5.電子禮券、紙本禮券或樂活旅遊抵用金會另外單獨簡訊或掛號寄送，於完成兌換程序後約30個工作天(不含例假日、國定假日)收到，請收到後立即確認，若收到電子禮券、紙本禮券或樂活旅遊抵用金之金額與您依兌換規則可取得金額不符，請於收到貨後7日內（含例假日）聯絡雅芳客服。

6.電子禮券、紙本禮券或樂活旅遊抵用金使用方式須符合所載明之使用規則。

7.電子禮券、紙本禮券或樂活旅遊抵用金為避免兌換失敗，請提供正確的手機號碼或地址才可兌換，若因填寫錯誤或其他非可歸責於雅芳之原因，以致無法收到簡訊或掛號，恕不負責。請務必善盡保管責任，若簡訊因意外遺失、誤刪、錯誤使用或已被使用而造成無法兌換，雅芳恕不負責，亦不主動補發。如需要重新補發簡訊，將酌收簡訊重發費用計價新臺幣5元。

8.若因退貨導致紅利點數不足，請於收到雅芳提醒簡訊後7日內下單補足差額點數，雅芳公司保留追溯紅利點數差額折算現金計價(100點=新台幣1元)的權利。(舉例: 因退貨導致紅利點數不足5000點，且未於收到雅芳提醒簡訊後7日內下單補足差額點數，將會追溯紅利點數差額折算現金計價50元)。

9.例外情況: 若收貨人地址不完整或無法收貨、遇颱風、地震等天災事變或其他不可抗力因素、或因特殊檔期及節日(如雙11、雙12、中秋節等)導致之物流壅塞或遲延等，應以上述情況排除及物流業者排程為主，不受上述預計送達天數限制。

10.雅芳保有隨時更改、終止活動及修改條款之權利。

 

AVON 點藏豪禮兌換 注意事項:

 

1.兌換AVON 點藏豪禮，將依您選擇兌換之贈品內容扣除相應之雅芳紅利點數，紅利點數將以雅芳公司系統之會員實際紅利點數為主。

2.不同年度所累積的紅利點數皆有使用效期，有效期間屆滿，未使用的點數將於到期日23:59自動失效，失效的點數恕不提供展延服務。【舉例】2024年獲贈的點數於2024/12/31到期，須於2024/12/31 23:59前使用完畢，逾期自動失效。

3.折抵時將從即將到期之點數優先進行折抵。

4.AVON 點藏豪禮一經兌換成功即不得取消、更換或退回。僅接受瑕疵之換貨申請。請您在收到商品後7天內（含例假日）驗收商品並確認有無瑕疵。如有瑕疵，須於收到商品7日內（含例假日）提出，逾期不受理。在不影響商品本身的使用價值或功能、亦不會影響消費者之健康或安全者（包含但不限於商品包裝外盒破損），不視為瑕疵，不符合瑕疵換貨之資格。所有點數兌換之贈品皆數量有限，換完為止，如品項已換罄，雅芳有權隨時終止活動及兌換品項，並下架已換罄之贈品品項。若因反應熱烈而導致兌換之贈品缺貨情形，雅芳有權以其他等值贈品替代。

5.公司有權停止所有點數兌換活動，若本公司終止所有點數兌換之活動，台端與本公司若因本活動產生點數計算之爭議者，所有爭議解釋之依據概依本公司留存之交易資料為準。

6.兌換贈品於完成兌換程序後約30個工作天(不含例假日、國定假日)收到。贈品一經兌換成功即不得取消、更換或退回。僅接受瑕疵之換貨申請。

7.電子禮券、紙本禮券或樂活旅遊抵用金會另外單獨簡訊或掛號寄送，約於完成兌換程序後30個工作天(不含例假日、國定假日)收到，請收到後立即確認，若收到電子禮券或樂活旅遊抵用金金額與您依兌換規則可取得金額不符，請於收到貨後7日內（含例假日）聯絡雅芳客服。

8.例外情況: 若收貨人地址不完整或無法收貨、遇颱風、地震等天災事變或其他不可抗力因素、或因特殊檔期及節日(如雙11、雙12、中秋節等)導致之物流壅塞或遲延等，應以上述情況排除及物流業者排程為主，不受上述預計送達天數限制。

9.電子禮券、紙本禮券或樂活旅遊抵用金使用方式須符合所載明之使用規則。

10.電子禮券、紙本禮券或樂活旅遊抵用金為避免兌換失敗，請提供正確的手機號碼或地址才可兌換，若因填寫錯誤或其他非可歸責於雅芳之原因，以致無法收到簡訊或掛號，恕不負責。請務必善盡保管責任，若簡訊因意外遺失、誤刪、錯誤使用或已被使用而造成無法兌換，雅芳恕不負責，亦不主動補發。如需要重新補發簡訊，將酌收簡訊重發費用計價新臺幣5元。

11.請您在收到商品後7天內（含例假日）驗收商品並確認有無瑕疵。

12.如有瑕疵請在收到商品後7天內(含例假日)依下方資訊提出申請，超過期限一律不接受換貨(包含商品瑕疵或配件短少等，亦無法為您補寄)。

13.瑕疵品換貨申請 : 請致電02-25950358分機14 與客服人員聯絡，並告知您的訂單編號及換貨原因。

14.客服時間: 週一至週五 上午9:30–下午5:00

 

•廠商名稱: 捷迪實業有限公司 (廠商地址: 台北市中山北路二段162號5樓)

1.所有因瑕疵換貨的商品必須維持收到當時之完整狀態，包括全部商品、原來的完整外盒、保證書等，均請一併送回。

2.家電商品保固期一年。